Refund & Return Policy

Last updated: 02-06-2026

ARTICLE 1 - RIGHT OF WITHDRAWAL (COOLING-OFF PERIOD)

1.1 Statutory Period: For consumers in the EU and EEA, a statutory cooling-off period of 14 days after receipt of the product applies. Within this period, you may cancel the purchase without providing a reason. Statutory warranties on defective products remain fully applicable.

1.2 Condition of the Product: To be eligible for a full refund upon withdrawal, the item must be in its original condition: unworn, unused, with all labels attached, and in the original packaging.

ARTICLE 2 - RETURN PROCEDURE

2.1 Notification: You must register your return within the period mentioned above via: contact@luresiave.com.

2.2 Instructions: After registration, you will receive specific return instructions and the correct return address from us. Note: Never send your package directly to the address on the shipping label (distribution center); packages arriving there without prior notification cannot be processed or refunded.

2.3 Model Form: For withdrawal, you may use the statutory Model Withdrawal Form [LINK: to be added]. According to EU directives, we are obliged to offer you this form, although notification via email is often processed faster.

ARTICLE 3 - RETURN COSTS AND LOCATION (INTERNATIONAL)

3.1 Transparency on Origin: As stipulated in our Terms of Service, our central warehouse for returns is located outside the EEA (e.g., in Asia).

WARNING: The costs for international returns to Asia are entirely for the account of the Consumer. These costs can be high (indicatively €25 to €30 or more, depending on weight and carrier). These costs are the responsibility of the Consumer, unless there is a defect or an incorrectly delivered product as described in Article 5.

3.2 Burden of Proof: The Consumer is responsible for the choice of carrier. We strongly advise using a traceable shipping service (Track & Trace). Without valid proof of shipment, we cannot proceed with a refund in the event of loss during transport.

ARTICLE 4 - EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with legislation, the following products are excluded from return:

• Hygiene products: Items where the seal has been broken after delivery (e.g., underwear, swimwear, cosmetics, earrings).
• Custom-made: Products manufactured according to your specifications or personalized.
• Perishable goods: Products with a limited shelf life.

ARTICLE 5 - DEFECTS, WARRANTY, AND CONFORMITY

5.1 Notification: If a product is delivered defective or damaged, you must report this as soon as possible after discovery via contact@luresiave.com, accompanied by photos or videos of the defect.

5.2 Statutory Warranty Period: We respect the mandatory statutory warranty period of the country where you reside. In Spain, a 3-year statutory warranty applies to new products. In other EU member states, a minimum 2-year statutory warranty applies.

5.3 Right to Remedy: In the event of a justified defect, you are entitled to free repair or replacement. If this is not possible, a full refund will follow.

ARTICLE 6 - REFUSAL AND CUSTOMS

If you refuse a package upon delivery due to owed import duties or fail to collect the package from a pick-up point in time, the actual return shipping costs and administrative costs will be deducted from your refund.

ARTICLE 7 - REFUND POLICY

7.1 Total Amount: In the event of a full withdrawal, we will refund the full order amount, including any standard shipping costs of the initial shipment.

7.2 Timeline and Proof: We process the refund no later than 14 days after receipt of the returned product, or after you have irrefutably demonstrated that the product has been sent via a valid Track & Trace proof on which the return address provided by us is clearly visible.

7.3 Payment Method: Refunds will always be made via the same payment method you used for the purchase.