FAQ
How long does delivery usually take?
Delivery times vary by destination. Once your order ships, the tracking page will show the latest estimated delivery window based on your carrier’s scans.
When will I receive my tracking link?
Once your order ships, you’ll get an email with your tracking link. It can take 24–48 hours for tracking to start updating.
My tracking says “label created” what does that mean?
It means your package is packed and the carrier has the label, but it hasn’t been scanned yet. Updates usually appear within 1–2 business days.
My tracking hasn’t updated in a few days is that normal?
Yes, occasional scan delays happen, especially during busy periods. If there’s no update after 5 business days, contact us and we’ll check it for you.
The tracking shows delivered, but I didn’t receive it. What should I do?
First check your mailbox, safe place, neighbors, and building reception. If it’s still missing after 24 hours, contact us and we’ll help you right away.
Can I change my shipping address after ordering?
If your order hasn’t shipped yet, we may be able to update it. Contact us as soon as possible with your order number and the correct address.
My order is split into multiple shipments why?
Sometimes items ship from different locations or packages. Each shipment will have its own tracking link, sent to you by email.
I entered my details but it says “no order found.”
Double check the email used at checkout and your order number. If it still doesn’t work, contact us and we’ll locate your order quickly.**
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